Customer Relationship Management Solutions
Customer Relationship Management Solutions
Building a Customer Relationship Management (CRM) Solution around the Lotus Notes platform is a natural extension of what Lotus Notes is capable of. As e-mail is the number one application that employees within the organisation access on a day to day basis, it makes a lot of sense that customer contact details and other related activities and functions are integrated tightly with the e-mail client.
A CRM System means that you are able to:-
Track all relevant activities with a client at any one point in time
Centralise all activities (marketing, sales, support, etc) into one view for the organisation - eliminate information "silos"
- Report across all activities conducted with the client at any one point in time
Conduct mass mail activities across all or a part of the client based that you have based on demographic information
- And many, many others!
Customers can leverage on existing Lotus Infrastructure Investment
Customers have a tightly integrated solution (e-mail and CRM)
Customers do not have to retrain users on the user interface of the system (looks and feels much like Notes)
Customers do not have to be overly concerned on the security aspect of the CRM as that is linked to the users email
Customers have a system that was build from the ground up, for mobile field users without a lot of work
- Customers have the capabilities to fine tune the system to suit their unique needs
For any demonstrations, trials, or any other information, please give us a call or drop us a line. Contact Us
For more information check out these links below.GEDYS IntraWare
IT FACTORY CRM
Relavis CRM